As Director of Facilities, there are several things you look for in a business relationship with contractors. First and foremost, you want product and installation quality and reliability. Rework adds cost once out of warranty, causes aggravation, and downtime isn’t a positive for anybody. The second is service. They get back to you in a reasonable time, they listen and acknowledge your concerns, then investigate and solve in a timely manner. The third is they are true to their estimates. Bids are detailed enough that you understand what is in their scope. Minimizes unnecessary cost overruns. If the scope changes, we understand and respect that. Forth they align themselves with our needs. Not every situation and installation requires the most expensive system and all the features. NW Cabling works with you to develop the right approach for the situation at hand. Fifth is trust that is built from a pattern of reliability. Sixth is they bring the job in on time. They do what it takes on their end to make it happen. In short NW Cabling checks all these boxes on each job. It’s a liberating feeling to know they are on your team.
– Ronald Urlancher, Kittitas Valley Healthcare